Shipping & Payment Info

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Last Updated: June 14, 2025

At Palm + Co., we’re all about getting your order to you as smoothly and stylishly as possible. Below you’ll find everything you need to know about how we ship, what we charge, what to expect with payments, and how we handle the “what ifs.”


SHIPPING INFORMATION

Shipping Zones

We currently ship across the United States only. At this time, we do not offer international shipping—but we’re working on it!

Processing & Delivery Times

  • Processing Time: Orders are processed within 24–72 hours.
  • Delivery Time: Once shipped, delivery typically takes 3–7 business days, depending on your location, carrier delays and shipping method.
  • You'll receive tracking info via email when your order is on the way!

Shipping Methods & Costs

We offer standard shipping through USPS, UPS, or FedEx.

  • Orders under $75: Flat-rate shipping of $7
  • Orders $75 and up: FREE shipping—no code needed!

Shipping charges are automatically calculated at checkout based on your cart total.

Local Pickup

Live near Chickasha, OK? Select local pickup at checkout!
We’ll email you once your order is ready, typically within 2 business days.

Lost, Damaged, or Delayed Orders

We are not responsible for items lost or delayed by carriers.

  • If your package is marked as delivered but can’t be found, please contact the shipping carrier first.
  • For damaged items, email us within 7 days of delivery at shayla@shopthepalm.com with photos and your order number—we’ll work with you to make it right.

💳 PAYMENT INFORMATION

Accepted Payment Methods

We accept the following payment options at checkout:

  • Visa, Mastercard, American Express, Discover
  • Shop Pay, Apple Pay, Google Pay
  • AfterPay
  • Palm + Co. digital gift cards

All payments are processed securely via our payment provider and are encrypted to protect your information.

Sales Tax

Sales tax is applied to orders shipped to applicable states in accordance with local laws.

Payment Issues

If your payment fails or is declined, please double-check your billing info and try again. Still stuck? Reach out at shayla@palmcoapparel.com and we’ll help you troubleshoot.


📩 QUESTIONS?

We’re always happy to help! For any questions about your order, shipping, or payments, reach out to us at:

Email: shayla@shopthepalm.com
Website: www.palmcoapparel.com
Response time: typically within 1–2 business days

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