RETURN & EXCHANGE POLICY
Last Updated: June 14, 2025
We want you to love what you ordered—but if it’s not quite right, here’s how we handle returns and exchanges.
Return Eligibility
To be eligible for a return or exchange:
- Items must be unworn, unwashed, and in original condition
- Tags must be attached
- Return must be initiated within 7 days of delivery for a refund, or within 14 days for exchange/store credit
- Customer is responsible for return shipping costs unless the item arrived damaged or incorrect
Refunds (within 7 days)
- Full refunds are available if your return is received within 7 days of delivery
- Refunds will be issued to the original form of payment
- Please allow 5–7 business days for processing after we receive your return
Exchanges & Store Credit (within 14 days)
- If more than 7 days have passed, but it's still within 14 days of delivery, you’re eligible for an exchange or store credit
- We’ll email your credit or confirm your exchange once we’ve received and inspected your return
Final Sale Items
Items marked Final Sale or discounted 50% or more are not eligible for return, exchange, or store credit.
How to Start a Return
Email us at shayla@shopthepalm.com with:
- Your order number
- The item(s) you’d like to return or exchange
- A brief note on why (just to help us improve)
We’ll reply with instructions within 1–2 business days.
A Few More Notes
- Items returned with signs of wear, makeup, deodorant, fragrance, or pet hair will not be accepted
- Returns sent without approval may be denied and returned at your expense
- We do not accept returns on gift cards or digital downloads
Questions? Reach out anytime at shayla@shopthepalm.com — we’re always happy to help!
